Cancellation policy

Purchase Options Cancellation Policy

St Martins Coffee Roasters

This Purchase Options Cancellation Policy explains how customers may cancel or amend orders placed using any alternative purchase option offered by St Martins Coffee Roasters, including subscriptions, barista course bookings, prepaid plans, giftable purchase options, or any recurring payment service.

This policy should be read alongside our Terms & Conditions, and Shipping & Returns Policy.

1. Coffee Subscriptions

1.1 Cancellation of Recurring Subscription

Customers may cancel their coffee subscription at any time before their next billing date.

Cancellations must be completed through the customer’s online account. Once a subscription has renewed and a payment has been taken, the order enters our roasting and dispatch process and cannot be cancelled.

1.2 Amendments

Customers may update, pause, or change their subscription (including coffee type, quantity or frequency) through their customer account before the next billing date.

1.3 Prepaid Subscriptions

Prepaid subscription terms are fixed for the duration of the prepaid period.
Prepaid plans are non-refundable but may be transferred to another recipient upon request.

2. Barista Course Bookings

2.1 Cancellation Window

Customers may cancel a barista course booking up to 7 days before the scheduled course date for a full refund.

Cancellations within 7 days of the course date are non-refundable, as the place has been reserved and staffing arranged.

2.2 Rescheduling

Customers may request to reschedule their course up to 72 hours before the start time, subject to availability.

2.3 Missed Courses

Non-attendance without prior notice will not be refunded or rescheduled.

2.4 Gifted Courses / Gift Vouchers

Gifted barista course bookings (including voucher-based bookings) follow the same cancellation terms.
Gift vouchers are non-refundable once issued but may be transferred to another individual.

3. Gift Cards and Giftable Purchase Options

3.1 Digital Gift Cards

Digital gift cards are non-refundable once delivered to the purchaser or recipient.

3.2 Use of Gift Codes for Bookings

If a customer redeems a gift card or gift code to book a barista course, the booking is subject to the cancellation terms set out in Section 2.

Gift card value cannot be exchanged for cash and will not be refunded.

4. Service Plans and Recurring Payment Agreements

4.1 Cancellation

Customers may cancel a service plan or recurring maintenance agreement at any time via their customer account.

Cancellations take effect at the end of the current billing cycle.
Payments already made for the current cycle are non-refundable.

4.2 Minimum Terms

If a minimum term applies to a service plan, this will be stated at the point of purchase. Cancellation prior to the expiry of a minimum term may be subject to outstanding charges.

5. Prepaid Products or Bundles

Where customers purchase prepaid bundles or multi-month packages:

  • Prepaid items are non-refundable once the first delivery has been fulfilled.

  • Unused prepaid value may be transferred to another recipient upon written request.

Prepaid coffee cannot be returned once roasted, in line with food safety regulations.

6. How to Cancel

Customers can cancel or amend purchase options via:

We may require up to 48 hours to process cancellation requests submitted by email.

7. Exceptions

We reserve the right to refuse cancellations or amendments where:

  • The order has already been roasted, fulfilled, or dispatched.

  • The booking date for a barista course has passed.

  • A prepaid plan has been partially used.

  • The request falls outside the timelines stated in this policy.

8. Contact Information

If you have any questions regarding this policy or require assistance with cancelling a purchase option, please contact us:

St Martins Coffee Roasters
The Roastery, Pennbury Farm
142 Stretton Road
Great Glen
Leicester
LE8 9GP

Email: help@stmartinscoffee.co.uk
Phone: 0116 251 2490