Terms & Conditions | St Martins Coffee Roasters

Terms & Conditions Policy

Last updated: 26/11/25

These Terms and Conditions (“Terms”) apply to all users of stmartinscoffee.co.uk (the “Site”), including without limitation users who are browsers, customers, merchants, and/or contributors of content.

Any new features or tools added to the Site will also be subject to these Terms. You can review the most current version of the Terms at any time on this page.

By using this Site, you agree to be bound by these Terms. If you do not agree with them, you should stop using the Site immediately.

We reserve the right to update or change these Terms and the content or products on stmartinscoffee.co.uk at any time without prior notice. Continued use of the Site after changes are posted constitutes acceptance of the new Terms.

Our online shop is hosted on Shopify Inc., which provides us with the e-commerce platform used to sell our products and services to you.

Contact Details

Business name: St Martins Coffee Roasters
Address: St Martins Coffee Roasters, The Roastery, Pennbury Farm, 142 Stretton Road, Great Glen, Leicester, LE8 9GP, United Kingdom
Customer service email: help@stmartinscoffee.co.uk
Telephone: 0116 251 2490

Customer service opening hours may vary and will be communicated on the Site or via our contact channels where relevant.

If you have any queries relating to these Terms before using the Site or placing an order, please contact us using the details above.

Section 1 – Online Shop Terms

By agreeing to these Terms, you confirm that:

you are legally capable of entering into binding contracts; and
the personal information you provide is accurate, current and complete in all respects.

You agree to update your information promptly (via your online account or by contacting us) if any of your details change.

You may not use our products or services for any illegal or unauthorised purpose, nor may you, in the use of the Site, violate any applicable laws.

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach of any of these Terms may result in an immediate termination of your access to the Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone, for any lawful reason, at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve:

transmissions over various networks; and
changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, or access to the Service, without our express written permission.

Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness & Timeliness of Information

We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate or more complete sources.

Any reliance on the material on this Site is at your own risk.

The Site may contain historical information. Historical information is not necessarily current and is provided for your reference only.

We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our Site.

Section 4 – Modifications to the Service & Prices

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part of it) without notice.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

Section 5 – Products & Services

Certain products or services may be available exclusively online via the Site. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Shipping & Returns Policy.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your device’s display of any colour or image will be accurate.

We reserve the right, but are not obligated, to:

limit the sales of our products or services to any person, geographic region, or jurisdiction;
limit quantities of any products or services that we offer;
change product descriptions or pricing at any time without notice;
discontinue any product at any time.

Any offers for products or services made on this Site are void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 – Accuracy of Billing & Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household, or order. These restrictions may include orders:

placed under the same customer account
using the same payment card
using the same billing and/or delivery address

If we make a change to or cancel an order, we may attempt to notify you using the email, billing address or phone number provided at the time of the order.

We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our shop and to promptly update your account and other information so that we can complete your transactions and contact you as needed.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we have no control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in future, offer new services and/or features through the Site. Such new features and/or services will also be subject to these Terms.

Section 8 – Third-Party Links

Certain content, products and services available via the Site may include materials from third parties.

Third-party links on this Site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services or content from third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.

Section 9 – Intellectual Property & Rights to Use

All content and intellectual property on this Site — including but not limited to logos, trademarks, graphics, photography, text, and layout — are the property of St Martins Coffee Roasters or our licensors.

You are only permitted to use this material as expressly authorised by us. You agree not to:

copy, reproduce, modify, rent, lease, loan, sell, distribute, or create derivative works based on any part of the Site or our brand;
use our trademarks or branding without prior written consent.

Section 10 – User Comments, Feedback & Other Submissions

If, at our request, you send submissions (for example competition entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, images, or other materials (collectively, “comments”), you agree that we may, at any time, without restriction:

edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are under no obligation to:

maintain any comments in confidence;
pay compensation for any comments; or
respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, obscene, or otherwise objectionable, or violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your comments will not contain unlawful, abusive or obscene material, or any malware that could affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy.

Section 11 – Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy, which forms part of these Terms.

Section 12 – Errors, Inaccuracies & Omissions

From time to time there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times or availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing, except as required by law.

Section 13 – Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the Site or its content:

for any unlawful purpose;
to solicit others to perform or participate in unlawful acts;
to violate any UK or international laws;
to infringe upon or violate our intellectual property rights or those of others;
to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate;
to submit false or misleading information;
to upload or transmit viruses or malicious code;
to collect or track the personal information of others;
to spam, phish, pharm, pretext, spider, crawl or scrape;
for any obscene or immoral purpose; or
to interfere with or circumvent security features of the Service or related websites.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

Section 14 – Disclaimer of Warranties; Limitation of Liability

The Site and all information, products and services made available to you are provided on an “as is” and “as available” basis.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Site, we make no warranties, express or implied, about its accuracy, completeness, or reliability.

We do not warrant that:

the Site will meet your requirements;
the Site will be uninterrupted, timely, secure or error-free; or
any defects will be corrected.

To the fullest extent permitted by law, we will not be liable for any:

economic losses (including loss of revenues, profits, contracts, business or anticipated savings);
loss of goodwill or reputation; or
special, indirect or consequential losses,

arising out of or in connection with the use of the Site or the purchase of products.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Section 15 – Waiver

If we fail at any time to insist upon strict performance of any of your obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled, this does not constitute a waiver of such rights or remedies.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Section 16 – Severance

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Section 17 – Events Outside Our Control (Force Majeure)

We will not be liable or responsible for any failure to perform, or delay in performance, of any of our obligations under these Terms caused by events outside our reasonable control (“Force Majeure Event”).

Force Majeure Events include, without limitation:

strikes or industrial action;
civil commotion, riot, invasion, terrorist attack or threat, war or preparation for war;
fire, explosion, storm, flood or other natural disaster;
inability to use transport, utilities or telecommunications networks;
acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed suspended for the period the Force Majeure Event continues. We will use reasonable endeavours to find a solution by which our obligations may be performed despite the event.

Section 18 – Transfer of Rights & Obligations

The contract between you and St Martins Coffee Roasters is binding on you and us and our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract or any of your rights or obligations under it without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract or any of our rights or obligations under it at any time during the term of the contract.

Section 19 – Indemnification

You agree to indemnify, defend and hold harmless St Martins Coffee Roasters and our partners, officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 20 – Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by stopping use of the Site and notifying us.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).

Section 21 – Entire Agreement

These Terms and any policies or operating rules posted by us on the Site (including our Privacy Policy and Shipping & Returns Policy) constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements or communications.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 22 – Governing Law

These Terms and any contracts for the sale of products to you are governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Section 23 – Barista Courses & Events

We offer barista courses, coffee training, tastings or other events (“Courses”).

Courses require a minimum number of 2 attendees to run.
We reserve the right to change the date or time of a Course where necessary (for example, due to staff illness or low enrolment). We will aim to provide reasonable notice.
If you need to reschedule, you must contact us a minimum of 24hrs prior to the booking date, where possible. Late cancellations or non-attendance may result in loss of the booking fee.
Any specific terms for a Course (location, duration, cancellation rules) will be made clear at the point of booking and will form part of these Terms.

Section 24 – Competitions, Promotions & Discount Codes

This section applies to competitions, prize draws, giveaways, promotional offers and discount codes run by St Martins Coffee Roasters (“Promotions”).

24.1 General Competition & Promotion Terms

Entry requirements, eligibility rules, start date and end date for each Promotion will be clearly stated on the relevant competition page, social media post or marketing material.
Unless otherwise stated, Promotions are open to UK residents aged 18 and over.
Only one entry per person per Promotion is allowed unless clearly stated otherwise.
Winners will always be contacted by email using the address provided at entry or associated with the customer account.
If a winner does not respond within the timeframe stated in the competition details (or, if not stated, within 7 days), we reserve the right to select an alternative winner.
Prizes are non-transferable, non-exchangeable and no cash alternative will be offered, unless expressly stated.
We reserve the right to cancel, extend or amend any Promotion at any time for any valid reason (e.g. technical issues, fraud or circumstances beyond our control).
Our decision regarding any aspect of a Promotion, including eligibility and winners, is final and binding and no correspondence will be entered into.

24.2 Competitions Requiring Entry (Free Entry Competitions)

Some competitions may be free to enter (no purchase necessary). These may include, but are not limited to, social media competitions, newsletter sign-up competitions or form-based entries.

The method of entry (e.g. completing a form, tagging on social media, answering a question) will be clearly stated.
Proof of sending or submission of an entry is not proof of receipt.
We accept no responsibility for entries that are incomplete, lost, delayed, misdirected or cannot be entered due to technical or other reasons.

Where required by law, an alternative free entry route will be clearly explained.

24.3 Competitions Linked to Purchase (Purchase-Entry Competitions)

Some competitions may be linked to a purchase (for example, entry by purchasing a specific product or placing an order during a promotional period).

Any specific qualifying products, minimum spend or order conditions will be clearly stated.
Only qualifying orders placed during the stated promotional period will count as valid entries.
Multiple entries via multiple qualifying purchases may be allowed but will be clearly stated in the competition rules.
Orders that are refunded, cancelled or found to be fraudulent may result in the corresponding entry being voided.

If required by law or platform rules, details of any alternative free entry route will be set out in the competition information.

24.4 Discount Codes & Offers

We may from time to time offer discount codes or special offers.

Unless expressly stated otherwise:

Discount codes are one-time use per customer account.
Discount codes and offers cannot be used in conjunction with any other discount, promotion or offer.
Discount codes cannot be applied retrospectively to orders already placed.
Discount codes are only valid for the products, collections, or categories specified in the promotion.
Start and end dates (or expiry dates) will be clearly communicated. Codes will not be valid before or after these dates.
Some products may be excluded from Promotions, including (but not limited to) subscriptions, gift cards, limited editions, collaborations or already discounted items.
We reserve the right to refuse or cancel the use of any discount code or Promotion if we believe it is being used in bad faith, fraudulently, or in breach of these Terms.

Section 25 – Complaints & Questions

If you have any complaints, queries or questions regarding the Site, the Service, or these Terms, please contact us at:

Email: help@stmartinscoffee.co.uk
Address: St Martins Coffee Roasters, The Roastery, Pennbury Farm, 142 Stretton Road, Great Glen, Leicester, LE8 9GP
Telephone: 0116 251 2490